Refund Policy

This Subscription and Refund Policy ("Policy") governs the terms for subscription plans, premium feature access, cancellations, and refund procedures on the platform owned and operated by Nexintain Technologies Pvt Ltd. ("Company", "We", "Us", or "Our"). The Platform is accessible via the SCRUTINT mobile application and website.

This Policy forms part of the legally binding Terms and Conditions of Use agreed to by all users ("You", "Your") and must be read together with Our Terms and Conditions and Privacy Policy. By purchasing a subscription plan or availing any paid service on the Platform, You agree to be bound by the terms of this Policy.

1. Scope and General Principles

1.1 This Policy applies to all subscription plans, premium feature access, and service-related payments made through or in connection with the SCRUTINT Platform, including payments made for individual service requests at the applicable fee tiers (Essential, Standard, and Signature) and the SCRUTINT Plus membership plan.

1.2 All subscriptions and premium purchases are non-transferable and intended for the personal or professional use of the registered account holder only. Subscription benefits, discounts, and entitlements cannot be assigned, gifted, shared or adjusted.

1.3 The services facilitated through the Platform are provided by independent third-party Service Providers. The Company acts solely as a technology intermediary and facilitator. Service fees are therefore structured into:

• SCRUTINT Platform Fee: the facilitation fee charged by the Company for connecting You with a suitable Service Provider and administering the engagement.
• Professional / Service Provider Fee: the fee payable directly to the Service Provider for the services rendered, charged per actuals or as quoted at the time of engagement.

1.4 The Plus membership discount, where applicable, applies only to the SCRUTINT Platform Fee component and not to statutory charges, government pass-through fees, court fees, professional fees, or any other third-party cost, unless expressly stated otherwise.

2. Subscription Plans and Premium Features

2.1 Plans Available

The Platform offers both free-tier access and a paid membership plan:

• Free / Non-Plus Access: Users may access the Platform and request services at standard published pricing without a subscription.
• SCRUTINT Plus Membership: A paid subscription that confers the benefits described in Clause 2.2 and the Subscription Benefits Table in Clause 2.3 below.

2.2 SCRUTINT Plus - Core Benefits

A SCRUTINT Plus membership provides the following core benefits, subject to the eligibility and B2B restrictions detailed in Clause 2.3:

• 20% Discount: on the SCRUTINT service fee across eligible B2C personal diligence services and select other services as specified.
• Priority-Based Report Delivery: Your service requests are placed in a priority queue within the applicable time delivery slots.
• Dedicated Case Manager: A single point of contact assigned to manage and coordinate all active service requests on Your behalf.

Plus members also receive service-specific benefits such as fee waivers and session upgrades as detailed in the Subscription Benefits Table below.

2.3 Subscription Benefits Table - Plus vs. Non-Plus

The table below sets out all Plus membership benefits, the equivalent for non-Plus users, and whether each benefit is available in respect of B2B or enterprise services.

Note: "B2B services" in this Policy refers to all corporate-scoped, enterprise-retained, or scoped-and-negotiated services including but not limited to Deal Diligence, Know Your Management, Know Your Employee, Executive Vetting, Know Your Vendor, Business Assist, CFO Desk, Start Easy, Market Radar (at corporate scope), Market Intelligence, Forensic Review, Claims Verify, Cyber Forensic, Workplace Fraud Investigation, POSH Support, Anti-Counterfeit Investigation, IP Watch, and Reputation Shield at enterprise pricing.

These services operate under customised corporate rate cards and are not subject to the standard Plus discount mechanism, except where expressly specified in the table above.

2.4 Service Tiers

Individual services (not subject to Plus membership) are available at three delivery tiers, each with defined deliverables and turnaround times:

• Essential: Research only or basic deliverables at the lowest price point.
• Standard: Research combined with verification, document review, litigation check, or reference check as applicable to the service.
• Signature: Comprehensive deliverables including field verification, liaison, drafting, or the full suite of deliverables for the relevant service.

Response Time begins from the time of confirmation of the service request and receipt of all required information & Payment from You. Response Time is indicative and may vary where information is incomplete, third-party sources are unresponsive, or circumstances are outside the control of the Service Provider.

Note: Fees paid for any Service shall not be adjusted, transferred, or applied toward any other Service.

3. Payment Terms

3.1 Payments may be made via approved digital payment gateways, including UPI, debit/credit cards, net banking, and digital wallets, as made available on the Platform from time to time.

3.2 All payments are inclusive of applicable Goods and Services Tax ("GST") as per Indian tax laws. Tax invoices are generated automatically upon successful payment.

3.3 GST paid is non-refundable, except in cases where the entire transaction is reversed due to a failed or duplicate transaction, in which case the tax component shall be reversed along with the principal amount.

3.4 Payments for the SCRUTINT Plus subscription plan are charged on an annual basis. You authorize Us to charge the applicable subscription fee at the beginning of each subscription period. We will notify You at least seven (7) days prior to the renewal date regarding the upcoming renewal of Your subscription plan.

Auto-Renewal. All subscription plans are offered on an annual auto-renewal basis. Unless cancelled before the end of the current billing period, the subscription will automatically renew for the next annual cycle.

4. Refund Eligibility

4.1 Refunds may be considered only in the following limited circumstances:

1. A duplicate charge resulting in the same transaction being debited more than once.
2. A failed transaction where Your account or card has been debited but the purchased service, subscription, or digital entitlement has not been activated, credited, or made available.
3. Wrongful auto-renewal of a subscription despite timely cancellation by You before the applicable renewal cut-off date.
4. A material technical defect attributable solely to the Company that prevents access to the purchased entitlement.
5. Platform downtime: scheduled maintenance, unforeseen technical issues, or service interruptions not directly and solely attributable to the Company.
6. Any other circumstance where a refund is required by applicable law.

5. Non-Refundable Scenarios

5.1 Without prejudice to Clause 4, refunds will not be issued in the following circumstances:

• Change of mind: dissatisfaction after accessing, using, or viewing a service, report, or premium feature.
• Partial usage: no pro-rata refunds will be issued for any unused portion of a subscription period or for partially availed services.
• Failure to cancel: failure to cancel a subscription or auto-renewal in time.
• Policy violation: subscriptions or service access terminated due to a breach of the Terms and Conditions or misuse of the Platform.
• Promotional and trial benefits: promotional credits, bonus sessions, trial plans, complimentary features, and limited-time offers are non-refundable.
• Professional fees: fees paid directly to Service Providers are not refundable by the Company.
• Government and statutory charges: court filing fees, ROC fees, trademark application fees, MEA attestation charges, apostille fees, courier charges, and other statutory payments are non-refundable once disbursed.
• B2B/corporate retainer engagements: fees paid under corporate retainer arrangements or customised enterprise contracts are governed by the specific contract.

6. Refund Process and Timelines

6.1 To request a refund, please contact Us at business@nexintain.com or raise a request through the in-app support feature.

• Your registered email address or User ID.
• Transaction ID or invoice copy.
• Clear reason for the refund request and supporting details.

6.2 All refund requests are subject to internal review and verification. We may require KYC or identity confirmation where applicable and may seek additional information from You before processing Your request.

6.3 Approved refunds will be:

• Credited to the original payment method, or to an alternate verified account if the original is unavailable.
• Net of applicable platform fees, taxes, and third-party processing charges.
• Processed within 7 (seven) working days of approval.

7. Subscription Cancellation

7.1 A User may cancel a SCRUTINT Plus subscription at any time through the relevant app store subscription settings, in-app account settings, or such other cancellation channel as may be made available by the Platform.

7.2 If You cancel before the next renewal date:

• Your Plus membership will remain active until the end of the current paid billing cycle.
• No further charges will be levied after the current cycle.
• No refund or pro-rata refund will be issued for the unexpired portion of the current billing cycle unless otherwise required by applicable law.

8. Force Majeure

The Company shall not be liable for any refund delays, service disruptions, or non-performance of obligations arising from events beyond its reasonable control, including but not limited to natural disasters, pandemics or epidemics, acts of God, government orders, regulatory restrictions, network or infrastructure outages, cyberattacks, power failures, or civil unrest.

9. Legal Compliance and Consumer Rights

9.1 This Policy shall be read together with the Terms and Conditions and Privacy Policy and shall be interpreted in accordance with applicable Indian law, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, applicable payment requirements, GST and applicable tax laws, and any other applicable law in force.

9.2 All payments and refund processes are conducted via RBI-compliant payment aggregators. Refunds are issued in accordance with KYC and AML guidelines where applicable.

9.3 Users retain the right to approach the National Consumer Helpline for grievances that remain unresolved after following the applicable process.

10. Grievance Redressal

For complaints, disputes, or queries regarding refund claims, subscription issues, or any aspect of this Policy, please contact:

• Name: Jyot Baxi
• Designation: Grievance Officer
• Email: business@nexintain.com
• Contact Address: A-116, Uber Tech Center, Sector 132, Noida, Greater Noida Expressway, Gautam Budh Nagar, Uttar Pradesh

All refund-related grievances and complaints will be acknowledged within 24 (twenty-four) hours and resolved within 7 (Seven) days of receipt, in accordance with applicable law.