Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between You or any legal entity that books opted Services (defined below) on behalf of end-users (“You” or “User”) and Nexintain Technologies Pvt. Ltd., a company incorporated under the laws of India, having its registered office at Urbtech Trade Centre, Office no. A-116, Sector 132, Noida Expressway, Greater Noida, Gautam Budh Nagar, Uttar Pradesh- 201304, (“Company”, “we”, “us”, “our”). If you represent any other person or any other legal entity, you confirm and represent that you have the necessary power and authority to bind such person or legal entity to these Terms & Conditions governing your access to and use of our mobile application/website SCRUTINT and related services (collectively, the “Platform”).

By accessing, browsing, registering on, or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and any other policies as may be notified by us from time to time. If you do not agree to these Terms, you should not access or use the Platform.

In these Terms, unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

1. “Applicable Law” means all applicable statutes, laws, rules, regulations, notifications, directions, circulars, orders, judgments, and governmental or regulatory requirements, as amended from time to time.
2. “Advisory Service Providers” means independent third-party providers of strategic, factual, background-review, due diligence, forensic, reputation, brand, cyber, and similar services made available through the Platform.
3. “B2B Services” means services, engagements, or requests made for business, corporate, institutional, enterprise, or retainer-based purposes, including customized or negotiated engagements.
4. “B2C Services” means services, engagements, or requests made for individual, personal, or consumer use.
5. “Confidential Information” means any non-public query, instruction, communication, report, finding, document, output, or material exchanged through or in connection with the Platform.
6. “Content” means all text, graphics, designs, interfaces, photographs, logos, trademarks, audio, video, software, code, data, reports, and other materials made available on or through the Platform.
7. “Customised Services” means services that are scoped, priced, and structured on a customized basis and are not offered under a fixed tier structure.
8. “Essential Tier” means the entry-level basic services that provides foundational deliverables based primarily on open-source intelligence and publicly available information, telephonic verification, or third-party reference engagement.
9. “Eligible Services” means such services, categories, or deliverables on the Platform for which a particular tier, subscription benefit, or premium feature is expressly made available.
10. “Legal Service Providers” means advocates, law firms, and other persons qualified to provide legal consultancy services, whose basic professional information may be made available on the Platform in accordance with applicable law and professional conduct rules.
11. “Legal Services” means legal consultation, opinion, drafting, document review, dispute resolution, notarisation, and related services offered by Legal Service Providers.
12. “Platform” means the SCRUTINT mobile application, website, and any related software, tools, interfaces, features, content, or services operated or made available by the Company.
13. “Platform Fee” means the facilitation fee charged by the Company for connecting the User with a suitable Service Provider through the Platform.
14. “Professional Service Provider Fee” means the fee payable to the relevant Service Provider for the services rendered by such Service Provider, as quoted or charged at the time of engagement.
15. “SCRUTINT Plus” or “Plus” means the paid membership plan offered by the Company that provides specified benefits, including a discount on the Platform Fee, priority report delivery, and a dedicated case manager, subject always to the applicable service category and eligibility criteria.
16. “Service Providers” means, collectively, Advisory Service Providers, Legal Service Providers, and any other independent third-party service providers made available through the Platform.
17. “Services” means the services facilitated through the Platform, including personal due diligence, legal and document services, corporate due diligence and business services, and brand, reputation, and forensic services, as may be updated from time to time.
18. “Signature Tier” means the premium service containing all the ingredients of Essential and Standard Tier with specific deliverables as defined in the respective services.
19. “Standard Tier” means the mid-level services that include all the ingredients of the Essential Tier with some additional deliverables depending upon the specific services.
20. “Subscription” means any recurring paid membership, plan, or access model offered on the Platform, including annual plan, through which the User may receive specified benefits, discounts, or premium features.
21. “Tier” means the three levels of services selected by the user viz Essential, Standard & Signature depending upon the deliverables, turnaround time, and applicable price point.
22. “Working Days” means days other than Saturdays, Sundays, and national holidays in India, and shall exclude any day on which banks or government offices are closed in the relevant jurisdiction. Where any timeframe, deadline, or turnaround time is expressed in Working Days, such period shall be computed only by reference to Working Days and shall not include weekends or national holidays.

Unless the context otherwise requires:

• Words importing the singular include the plural and vice versa.
• References to one gender include all genders.
• Headings are for convenience only and shall not affect interpretation.
• References to a person include an individual, company, partnership, LLP, trust, association, or other legal entity.
• References to any law include amendments, re-enactments, and subordinate legislation made under it.

2.1 Platform and Service Providers

The Platform is a technology-based marketplace that enables Users to connect with independent third-party service providers, including without limitation:

• Independent providers of strategic, factual and background-review services, including corporate due diligence, Workplace Integrity, Forensic & Disputes, Brand & IP, Legal and similar services (collectively, the “Advisory Service Providers”).
• Advocates, law firms and other persons qualified to provide legal consultancy services, who may make their basic professional information available on the Platform strictly in accordance with applicable professional conduct rules (“Legal Service Providers”).

Collectively, these are referred to as “Service Providers”. Their details are shared with You for the purposes of providing services only and shall not be construed as advertising, solicitation or endorsement of their services.

2.2 Company as Facilitator

The Company is only a facilitator/intermediary that provides technology and tools to connect Users with Service Providers and to enable communication, scheduling, and payments between them. The Company does not itself provide advisory, verification, legal, or any professional services, and does not act as an advocate, law firm, detective agency, or employment agency.

2.3 Service Provider Engagement

All services requested or availed by you through the Platform are rendered directly by the relevant Service Provider to you, under a separate understanding / engagement between you and such Service Provider. The Company is not a party to such engagement and has no control over, and assumes no responsibility for, the quality, legality, completeness, accuracy or outcome of the services rendered by any Service Provider.

2.4 Legal Professionals

The Company is not a legal service provider and does not advertise, recommend, or solicit the services of any legal professional. The listing of any Legal Professional on the Platform is not an endorsement or advertisement within the meaning of Rule 36 of the Bar Council of India Rules. Legal Professionals listed on the Platform remain solely responsible for compliance with all professional conduct obligations under the Advocates Act, 1961 and the Bar Council of India Rules, including restrictions on advertising and solicitation.

2.5 Scope of Services and Three-Tier Delivery Structure

The Platform facilitates a range of services across four broad categories:

1. Personal Due Diligence, including background and verification services for individuals, NRIs, and families.
2. Legal and Document Services, including paper review, dispute resolution, notarisation, and legal consultation.
3. Corporate Due Diligence and Business Services, including employee and vendor verification, executive vetting, deal diligence, and business setup assistance.
4. Brand, Reputation and Forensic Services, including anti-counterfeit, IP protection, forensic review, and cyber forensics.

The specific services available under each category are as published on the Platform from time to time and may be updated by the Company at its sole discretion.

2.6 Three Service Tiers

Essential

The entry-level tier, providing foundational deliverables at the shortest available turnaround time. Essential tier deliverables are typically limited to open-source intelligence (OSINT), being the collection, analysis, and interpretation of publicly available information and do not involve field visits, telephonic verification, or third-party reference engagement. This tier is suited to Users who require a quick, factual baseline review at a lower cost.

Standard

The mid-level tier, which builds upon the Essential deliverables by adding one or more of the following, depending on the specific service:

• Telephonic verification.
• Document verification.
• Litigation checks.
• Reference verification.

This tier is suited to Users who require a more thorough and corroborated review.

Signature

The comprehensive tier, encompassing all Essential and Standard deliverables and further supplemented, depending on the specific service, by one or more of:

• Physical field verification.
• Professional liaoning.
• Character verification.
• Network or conflict-of-interest checks.
• Financial checks.
• Information removal and takedown support.

This tier is suited to Users who require the deepest level of assurance and the most comprehensive output.

2.7 Customised Services

The specific deliverables, turnaround times, and pricing applicable to each tier within each service are as published on the Platform at the time of booking. Certain services including but not limited to Deal Diligence, Forensic Review, Market Intelligence, Workplace Integrity, Brand Integrity, and Cyber Forensics are available only on request and are scoped, priced, and structured on a bespoke basis following engagement with the Company or the relevant Service Provider.

2.8 Tier Selection

The selection of a tier by the User is made at the time of placing a service request and constitutes an acceptance of the scope of deliverables defined for that tier. The Company does not guarantee any outcome beyond delivery of the agreed tier deliverables and turnaround time.

Users are encouraged to review the deliverable definitions for each service and tier carefully before placing a request, as the Company does not offer upgrades or tier changes once a request has been initiated and allocated to a Service Provider.

2.9 Working Days

The delivery of all deliverables, information, and related outputs shall be made in accordance with Working Days only, and all turnaround times, deadlines, and response periods shall be calculated exclusively of Saturdays, Sundays, and national holidays, unless otherwise specifically agreed in writing.

2.10 No Professional Relationship

Nothing on the Platform shall be construed as:

• The Company providing legal, investigative, or professional advice.
• Creation of any attorney client or principal agent relationship between you and the Company.
• A recommendation, endorsement or guarantee of any particular Service Provider or service outcome.

The specific scope of each Tier, including deliverables, turnaround times, pricing, and eligibility, shall be as displayed on the Platform at the time of booking and may vary depending on the Service selected.

3.1 Age and Legal Capacity

You should be 18 (eighteen) years of age and have the capacity to enter into a legally binding contract under applicable law to use the Platform. If you are under 18, you may use the Platform only with the consent and active supervision of your parent/legal guardian, who shall be deemed to accept these Terms on your behalf.

3.2 User Representation

By using the Platform, you represent and warrant that you satisfy the above eligibility criteria and that all information you submit is true, accurate and complete, and that you will keep such information updated.

4.1 Registration

To access the features of the Platform, you may be required to create an account by providing requested information such as name, contact details, email address, etc.

You agree to:

• Provide accurate, current and complete information.
• Maintain and promptly update such information.

All the information submitted by you shall be subject to and regulated in accordance with the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and/or other applicable laws.

4.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your login credentials and for all activities that occur under your account.

You agree to:

• Immediately notify us of any actual or suspected unauthorized use of your account.
• Ensure that you log out from your account at the end of each session.

4.3 Liability

The Company shall not be liable for any loss or damage arising from your failure to comply with this clause.

4.4 Nomination

In accordance with the DPDP Act, 2023, a registered User may nominate another individual to exercise rights in relation to their account and Personal Data in the event of the User's death or incapacity. Details of the nomination process are set out in the Privacy Policy.

4.5 Account Deletion and Data Erasure

The User may, at any time, request the deletion of their Account and/or the erasure of their personal data in accordance with applicable laws and the Company's Privacy Policy.

Notwithstanding the foregoing, where the User requests deletion of their Account while any complaint, case, application, verification, service request, or any other matter initiated by the User (“Ongoing Matter”) is pending or under processing by the Company, such deletion request shall be deemed to constitute the User's voluntary withdrawal and abandonment of the Ongoing Matter.

Upon deletion of the Account:

• The Ongoing Matter shall stand closed and forfeited without any obligation on the part of the Company to continue processing, pursue, or complete such matter.
• The User shall not be entitled to any refund, credit, compensation, or reimbursement of any fees or amounts paid in relation to such Ongoing Matter, unless the Company has expressly agreed otherwise in writing.
• If the User subsequently wishes to avail the same or similar services, the User shall be required to create or restore an eligible Account where applicable and submit a fresh application, complaint, case, or service request, together with payment of the applicable fees and compliance with the Company's then-current terms, conditions, and procedures.

5.1 Lawful Use

You agree to use the Platform only for legitimate, lawful purposes and in accordance with these Terms and all applicable laws, including but not limited to laws relating to privacy, data protection, the Information Technology Act, 2000 (“IT Act”), the Digital Personal Data Protection Act, 2023 (“DPDP Act”), consumer protection, and any laws applicable to advisory, due diligence, background review, and legal services.

5.2 Prohibited Activities

Without limitation, you agree that you will not:

• Use the Platform to upload, post, transmit or otherwise make available any information that is false, misleading, defamatory, obscene, offensive, discriminatory, invasive of another’s privacy, or otherwise unlawful.
• Use the Platform to obtain or attempt to obtain any services that would be illegal or that would cause a Service Provider or the Company to breach any law or professional ethics.
• Misuse any verification or strategic reports to harass, stalk, defame, extort or illegally profile any individual, or to take any action in violation of applicable law.
• Upload or share any personal data of third parties without having a lawful basis, including appropriate consent where required, under applicable data protection laws.
• Attempt to gain unauthorized access to the Platform, other user accounts, or computer systems or networks connected to the Platform.
• Introduce any virus, worm, malware or other harmful code.
• Copy, modify, distribute, sell, lease, reverse engineer or otherwise exploit any portion of the Platform except as expressly permitted by these Terms.
• Use the Platform for data scraping, data mining, or any automated data collection without our prior written consent.
• Use the Platform to solicit or recruit Service Providers or Users off the Platform in a manner intended to circumvent the Platform.

5.3 User-Submitted Information

You are solely responsible for the content and information you submit or provide through the Platform and for the consequences of any reliance placed on such information by Service Providers.

5.4 Third-Party Personal Data

Where you submit personal data of a third party, including a subject of a due diligence, background review, or fact-finding request, through the Platform, you warrant that:

• You have a lawful basis under applicable law, including the DPDP Act, to share and process such personal data.
• You have obtained all necessary consents, authorisations, and notices required under applicable law from or in respect of the data subject.
• You shall indemnify and hold harmless the Company from any claim, demand, penalty, or proceeding initiated by or on behalf of any such data subject in respect of your breach of this clause.

6.1 Service Provider Allocation

Based on the information and parameters provided by you on the Platform, one or more suitable Service Providers may be identified and allocated to your matter internally by us, and their details may then be shared with you for the limited purpose of enabling the requested services. The selection and matching process is performed on the basis of information self-declared by and the availability of Service Providers in our Database.

6.2 User's Decision

Any decision to engage, communicate or transact with a Service Provider is solely your decision, and you are encouraged to conduct your own due diligence before finalizing any engagement.

6.3 Company Limitations

The Company does not:

• Recommend, endorse or guarantee any specific Service Provider, service, advice or outcome.
• Guarantee that any verification, Strategic, or legal advice will be adequate, satisfactory, or fit for your particular purpose.
• Supervise, direct or control Service Providers in the performance of their services.
• Independently verify information available from publicly accessible and third-party sources or make any warranty as to its correctness, completeness, suitability or continuing accuracy.

6.4 Independent Relationship

Your relationship with any Service Provider is independent and the Company is not liable for any final outcome and the Company is not responsible for any acts, omissions, negligence, misconduct, breach of duty, or default of any Service Provider.

6.5 Intermediary Status

The Company operates as a technology intermediary within the meaning of Section 79 of the Information Technology Act, 2000, and the IT Rules 2021 (as amended). The Company does not initiate, select, modify, or exercise control over third-party content transmitted through the Platform and shall not be liable for such content, subject to compliance with applicable due diligence obligations.

7.1 Limitations

You acknowledge that:

• Strategic, advisory, verification, and background due diligence services inherently involve limitations, reliance on third-party databases, records, and representations, and are subject to the availability and accuracy of information at the time of the request.
• Reports or findings may remain incomplete, outdated, or subject to error due to factors beyond the control of the Service Provider or the Company, including inaccuracies in public records, database limitations, or refusal of sources to provide information.

Any reports, findings, or information provided by Service Providers is for your own consumption only and do not constitute a certification, guarantee or warranty of the subject’s background, conduct, or future behavior.

7.2 Lawful Use of Reports

You agree to use any Strategic/Advisory service or the outcome of the service so engaged by you strictly in accordance with applicable laws, and shall not discriminate or act unlawfully based on such data. You remain solely responsible for any decision taken on the basis of such reports.

7.3 Company's Role

You acknowledge that the Company’s role is of facilitator alone and shall be limited to that of a technology intermediary facilitating the connection between you and the relevant Advisory Service Provider.

8.1 Legal Professionals

Any legal consultation, opinion, advice, draft documents or other legal services are provided solely by Legal Professionals and not by the Company.

8.2 Attorney-Client Relationship

The Platform itself does not create an attorney client relationship between you and the Company. Any attorney-client relationship, if at all, is created only between you and the relevant Legal Professional and is subject to their professional obligations, bar council rules, conflict checks and independent judgment.

8.3 General Legal Information

Any legal information published on the Platform, including FAQs, articles, blogs, sample documents, etc., is for general informational purposes only, may not reflect current legal developments, and should not be treated as a substitute for specific legal advice tailored to your situation.

8.4 Professional Conduct

The Company is not a legal service provider and does not advertise, recommend, or solicit the services of any legal professional. The listing of any Legal Professional on the Platform is not an endorsement or advertisement within the meaning of Rule 36 of the Bar Council of India Rules.

9.1 Confidentiality

The Company shall maintain reasonable confidentiality with respect to the queries, instructions, and service outputs submitted or received by you through the Platform, subject to applicable laws and the terms of the Privacy Policy.

9.2 Disclosure

Reports, findings, legal opinions, and other outputs generated by Service Providers and shared with you through the Platform are intended solely for your use only and shall not be shared by the Company with any third party, except:

• As required by applicable laws, court order, or direction of a competent authority.
• As necessary for the operation of the Platform, subject to appropriate confidentiality obligations.
• With your explicit consent.

9.3 Service Provider Confidentiality

Service Providers are contractually required to maintain confidentiality in respect of all engagements facilitated through the Platform. However, the Company does not guarantee such compliance and shall not be liable for any breach of confidentiality by any Service Provider.

A. General

10.1 Fees

Certain services on the Platform are chargeable. You agree to pay all applicable fees and taxes in accordance with the fee schedule or pricing displayed at the time of booking or otherwise communicated to you.

10.2 Fee Structure

Service fees are structured into two components:

• SCRUTINT Platform Fee - the facilitation fee charged by the Company for connecting you with a suitable Service Provider.
• Professional / Service Provider Fee - the fee payable to the Service Provider for services rendered, charged per actuals or as quoted at the time of engagement.

B. Subscription Plans

10.3 SCRUTINT Plus

The Platform offers both free-tier access and a paid membership plan called SCRUTINT Plus. The SCRUTINT Plus membership confers the following core benefits:

• A 20% discount on the SCRUTINT Platform Fee across eligible B2C personal diligence services and select other services.
• Priority-based report delivery - priority queue placement within applicable turnaround time bands for eligible services.
• Dedicated case manager - a single point of contact assigned to coordinate all active B2C service requests on your behalf.

10.4 Subscription Transfer

All subscriptions and premium purchases are non-transferable and intended for the personal or professional use of the registered account holder only. Subscription benefits cannot be assigned, gifted, or shared.

10.5 B2B Restriction on Subscription Benefits

The 20% Plus discount, priority queue, and dedicated case manager benefits apply only to B2C personal diligence and select services as published on the Platform from time to time.

The following services operate under customised corporate rate cards and are not subject to the standard Plus discount:

• Deal Diligence
• Dispute Resolution
• Case Connect
• Business Assist
• Market Radar (corporate scope)
• Market Intelligence
• Forensic Review
• Cyber Forensic
• Workplace Fraud
• POSH Support
• Anti-Counterfeit services
• All other scoped, negotiated, or enterprise-retained engagements

C. Payment Terms

10.6 Payment Methods

Payments may be made via approved digital payment gateways, including UPI, debit/credit cards, net banking, and digital wallets.

• Your use of any payment service is subject to its respective terms, conditions, and policies.
• The Company is not responsible for any act, error, failure, delay, or service issue attributable to a third-party payment processor.

10.7 Taxes

All payments are inclusive of applicable Goods and Services Tax (GST). Tax invoices are generated automatically upon successful payment. GST paid is non-refundable except where the entire transaction is reversed due to a failed or duplicate payment, in which case the tax component shall be reversed along with the principal amount.

10.8 Subscription Billing

Payments for the SCRUTINT Plus subscription are charged periodically on an annual basis. You authorise the Company to charge the applicable subscription fee at the start of each billing period.

10.9 Off-Platform Payments

Any amounts paid by you directly to a Service Provider outside the Platform are entirely at your own risk. The Company shall have no responsibility for such off-platform payments and no obligation to process or facilitate any refund in respect thereof.

D. Refund Eligibility

10.10 Refunds

Refunds may be considered only in the following limited circumstances:

• A duplicate charge resulting in the same transaction being debited more than once.
• A failed transaction where your account has been debited but the purchased service, subscription, or entitlement has not been activated or made available.
• Wrongful auto-renewal of a subscription despite timely cancellation by you before the applicable renewal cut-off, duly confirmed by the Platform.
• A material technical defect solely attributable to the Company that prevents access to the purchased entitlement and remains unresolved after reasonable notice and verification.
• Any other circumstance where a refund is expressly required by applicable law, binding regulatory direction, or mandatory app-store/payment-platform rules.

10.11 Non-Refundable Purchases

Except as required under applicable law, all purchases of subscriptions, service fees, premium features, and one-time passes are final, non-transferable, and non-refundable once activated, consumed, or made available to your account.

Refund requests must be submitted within 2 (two) calendar days of the relevant transaction. Refund-related grievances will be acknowledged within 24 hours and resolved within 7 working days, unless exceptional circumstances apply.

E. Non-Refundable Scenarios

10.12

Without prejudice to Clause 10.10, refunds will not be issued for:

• Change of mind or dissatisfaction after accessing a service, report, or feature.
• Partial usage and no pro-rata refunds for unused subscription periods or partially availed services.
• Failure to cancel auto-renewal in time.
• Platform downtime due to scheduled maintenance or events not solely attributable to the Company.
• Termination due to breach of these Terms.
• Promotional credits, bonus sessions, trial plans, or limited-time offers.
• Professional fees paid to or by way of pass-through to Service Providers, including advocates, chartered accountants, notaries, and field operatives.
• Government and statutory pass-through charges, including court fees, ROC fees, trademark fees, MEA/apostille charges, and courier costs, once disbursed.
• B2B/corporate retainer fees, which are governed by the specific engagement contract.
• Service fees for requests that have been initiated, allocated to a Service Provider, or in respect of which any preliminary work has commenced.

F. Refund Process and Timelines

10.14

To request a refund, contact us at support@nexintain.com or raise a request via the in-app support feature, providing your registered email/User ID, transaction ID or invoice copy, and the reason for your request.

All requests are subject to internal review and verification; KYC or identity confirmation may be required.

• Approved refunds will be credited to the original payment method.
• Refunds may be net of applicable platform fees, taxes, and third-party processing charges.
• Approved refunds will be processed within 7 (seven) working days of approval.
• The Company shall not be liable for delays caused by bank or payment gateway timelines.
• You will be notified by email or SMS upon refund processing or rejection with reasons.

G. Subscription Cancellation

10.15

You may cancel a SCRUTINT Plus subscription at any time through the relevant app store settings (iOS/Android) or in-app account settings.

• If you cancel before the next renewal date, your Plus membership remains active until the end of the then-current paid billing cycle.
• No further charges will be levied.
• No pro-rata refund will be issued for the unexpired portion of the current cycle, unless required by applicable law.
• Upon expiry of the cycle following cancellation, all recurring Plus-linked benefits shall cease.
• One-time service requests already initiated prior to cancellation shall continue under the Plus terms applicable at the time of initiation.

10.16 Suspension or Termination

The Company reserves the right to suspend or terminate a subscription without refund in cases of breach of these Terms, misuse of the Platform, or at the direction of a law-enforcement or regulatory authority.

This Clause 10 shall be read together with and interpreted in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Guidelines for Prevention and Regulation of Dark Patterns, 2023, the IT (Intermediary Guidelines) Rules, 2021, applicable RBI payment aggregator requirements, and such other applicable law as may be in force.

For detailed information regarding payment, subscription, refund & cancellation refer to our detailed Subscription and Refund policy.

11.1 Ownership

All content on the Platform, including but not limited to text, graphics, user interfaces, visual interfaces, photographs, logos, trademarks, sounds, music, artwork, computer code, and underlying software, is the Intellectual Property of the Company and is owned by or licensed to the Company and is protected under applicable copyright, trademark and other intellectual property laws.

11.2 Licence

Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for your personal, lawful and non-commercial purposes.

11.3 Restrictions

You shall not:

• Copy, reproduce, modify, distribute, sell, lease, reverse engineer or create derivative works of any portion of the Platform.
• Remove or alter any proprietary notices or marks.
• Use any Company trademarks, logos or branding without our prior written consent.

11.4 User Content

You may submit contents such as queries, reviews, feedback, documents, etc. through the Platform. By submitting such content, you grant the Company a worldwide, non-exclusive, royalty-free, transferable licence to use, store, reproduce, modify, display and distribute such content for the purpose of operating, improving and promoting the Platform, subject to our Privacy Policy.

The Platform may contain links to third-party websites, apps or resources, or may display advertisements or content from third parties. Such links or content are provided only for convenience and informational purposes.

The Company does not control, endorse or assume responsibility for any third-party websites, services, products or content, and your use of the same shall be subject to the terms and policies of such third parties.

13.1 Privacy Policy

Our collection, use, storage and processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. Please review it carefully before using the Platform.

13.2 Applicable Data Protection Laws

The Company complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and all rules and regulations made thereunder, as well as the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent applicable.

13.3 Periodic Notifications

In compliance with the IT Rules 2026, the Company shall notify all registered Users, at least once every 3 (three) months, of the consequences of non-compliance with these Terms, applicable laws, and the Company's policies, including the risk of account suspension, civil liability, and criminal reporting obligations under applicable statutes.

13.4 Sharing with Service Providers

You acknowledge that certain personal data may be required to be shared with Service Providers for the limited and specified purpose of providing the services requested by you. You consent to such sharing and processing in accordance with applicable laws and the Privacy Policy.

13.5 Third-Party Data Responsibility

You are solely responsible for ensuring that any personal data of third parties submitted by you through the Platform is provided in compliance with applicable laws, including obtaining all necessary consents, providing requisite notices to data subjects, and complying with the DPDP Act.

13.6 Data Processors

The Company will, in its capacity as Data Fiduciary under the DPDP Act, 2023, engage Data Processors, including payment gateways, cloud providers, and verification vendors, only through written agreements that restrict processing to specified lawful purposes, impose security obligations equivalent to or higher than those under applicable Indian law, and prohibit further sub-processing without the Company's prior written consent.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Company's Grievance Officer are as follows:

• Name: Jyot Baxi
• Designation: Grievance Officer
• Email: support@nexintain.com

Any complaint or concern regarding the Platform or these Terms, or the services, may be directed to the Grievance Officer.

The Company shall acknowledge the complaint within 24 (twenty-four) hours of receipt and shall endeavour to resolve it within 7 (Seven) days, with a 36-hour window for unlawful content and a 2-hour window for bodily-privacy violations such as non-consensual imagery, or within such period as may be prescribed under the applicable laws.

15.1

The Platform, and all information, content and services available through it, are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied.

15.2

To the fullest extent permitted by law, the Company and its Directors, Officers, employees and affiliates disclaim all warranties, express or implied, statutory or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, and non-interruption of services.

15.3

Without prejudice to the generality of the foregoing, the Company does not warrant that:

• The Platform will be error-free, secure or free from viruses or other harmful components.
• The information or content available on the Platform is accurate, complete, reliable, current or free of typographical errors.
• Any service booked through the Platform will meet your expectations or deliver any particular outcome or result.

16.1

To the fullest extent permitted by applicable laws, in no event shall the Company or its Directors, Officers, employees, agents or affiliates be liable to you for any indirect, incidental, special, consequential or exemplary damages, including but not limited to loss of profits, data, reputation or business opportunities, arising out of or in connection with your use of or inability to use the Platform or any services obtained through it, even if advised of the possibility of such damages.

16.2

Subject to the foregoing, the aggregate liability of the Company, whether in contract, tort, including negligence, or otherwise, arising out of or in connection with these Terms, the Platform, or any services availed through the Platform, shall not exceed the total amount of fees actually paid by you to the Company in respect of the specific transaction or service giving rise to such claim.

16.3

Nothing in these Terms shall exclude or limit any liability which cannot be excluded or limited under applicable law.

You agree to indemnify, defend and hold harmless the Company and its directors, officers, employees and affiliates from and against any and all claims, actions, demands, liabilities, damages, losses, costs and expenses, including reasonable advocates’ fees, arising out of or in connection with:

• Your use of the Platform.
• Your breach of these Terms or any applicable law.
• Your infringement of any intellectual property or other rights of any person or entity.
• Any dispute or issue between you and any Service Provider or other User.

Any information, reports, or material obtained through the App are provided for informational purposes only and are not certified, verified, or intended to be relied upon as evidence, proof, or material for use in any court, tribunal, or other legal proceeding, unless expressly stated otherwise in writing by the Company.

Turnaround Time

Any turnaround time (“TAT”) indicated on the Platform, in a proposal, or otherwise communicated to the User is an estimate only and is subject to the availability, accuracy, completeness, and timely receipt of market information, public records, third-party data, responses from references or authorities, and all other information or inputs necessary for performance of the relevant Service.

The Company and the relevant Service Provider do not warrant or guarantee completion of any Service within the stated TAT. Where completion is delayed due to unavailability, insufficiency, inaccuracy, delay, change, or absence of such information, or due to any act, omission, system issue, dependency, or circumstance beyond the reasonable control of the Company or the relevant Service Provider, the applicable TAT shall automatically stand extended to that extent.

18.1

The Company reserves the right, at its sole discretion and without prior notice, to suspend, restrict or terminate your access to all or any part of the Platform, or to deactivate your account, if:

• You violate these Terms or applicable laws.
• We are required to do so by law or any governmental authority.
• We suspect fraud, misuse or unauthorized use of the Platform.
• For any technical, security or business reasons.

18.2

Upon termination, your right to use the Platform shall immediately cease. Certain provisions which by their nature should survive termination, including without limitation clauses relating to intellectual property, disclaimers, limitation of liability, indemnity and governing law, shall survive.

18.3

The Company, in its capacity as an intermediary, shall disable access to or remove unlawful content:

• Within 3 hours of receipt of a valid court order or government reasoned intimation.
• Within 2 hours where such content involves a violation of bodily privacy.
• Within 7 days for other categories of unlawful content upon receipt of a valid complaint.

19.1

We may, at any time and at our sole discretion, modify, suspend, withdraw, or discontinue any feature, service or content on the Platform, with or without notice.

19.2

The Company may also amend or update these Terms from time to time. The updated Terms will be posted on the Platform with a revised "Last Updated" date.

Where changes are material, the Company will endeavour to provide reasonable notice not less than 7 (seven) days prior to such changes taking effect, except where immediate changes are necessitated by applicable laws or regulatory requirements.

Your continued use of the Platform following the effective date of any such changes shall constitute your acceptance of the revised Terms.

20.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

20.2 Jurisdiction

Subject to clause 18.3, the courts at Gautam Budh Nagar, Noida shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms, the Platform or any services availed through it.

20.3 Dispute Resolution

The Company and you shall first endeavour in good faith to resolve any dispute arising out of or in connection with these Terms through mutual negotiation, within a period of 30 (thirty) days from the date on which either party notifies the other of the dispute.

If the dispute is not resolved within such period, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually agreed upon by the parties, and in the absence of agreement, appointed in accordance with the said Act.

The seat and venue of arbitration shall be Noida, the language of the proceedings shall be English, and the arbitral award shall be final and binding on the parties.

20.4 Limitation Period

Any dispute, claim, or cause of action arising out of or in connection with the use of the Platform or these Terms shall be subject to the limitation periods prescribed under applicable law.

Without prejudice to the foregoing, to the extent permissible under law, any such claim shall be initiated within one (1) year from the date on which the cause of action arises; provided, however, that where any applicable statute, including the Limitation Act, 1963, the Consumer Protection Act, 2019, or any other law in force, prescribes a mandatory limitation period that cannot be reduced or waived by agreement, such statutory limitation period shall prevail.

The Company shall not be liable for any failure, delay, or interruption in the performance of its obligations under these Terms where such failure, delay, or interruption arises from or is attributable to circumstances beyond the Company's reasonable control, including but not limited to:

• Acts of God.
• Natural disasters.
• Pandemics or epidemics.
• Governmental actions or restrictions.
• National or regional emergencies.
• Power or internet outages.
• Strikes.
• Civil unrest.
• War.
• Failure of third-party infrastructure or services.

In such circumstances, the Company shall use reasonable endeavours to resume performance as soon as practicable.

22.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms notified in relation to specific services, constitute the entire agreement between you and the Company relating to the subject matter hereof.

22.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

22.3 No Waiver

Any failure or delay by the Company in exercising any right, power or remedy under these Terms shall not constitute a waiver of such right, power or remedy.

22.4 Assignment

You shall not assign or transfer your rights or obligations under these Terms without our prior written consent. The Company may assign its rights and obligations under these Terms to any of its affiliates or in connection with any merger, sale or reorganization without your consent.

22.5 Notices

Any notices or communications from the Company may be sent electronically, including via email, SMS, in-app notifications or postings on the Platform. You consent to receive communications in such electronic form.

In compliance with the IT Rules 2026, the Company will notify all registered Users, at least once every 3 (three) months, of the consequences of non-compliance with these Terms, applicable laws, and the Company's policies, including the risk of account suspension, civil liability, and criminal reporting obligations under applicable statutes.

22.6 Contact

For any queries, complaints or notices, you may contact us at:

• Email: support@nexintain.com
• Address: A-116, Uber Tech Center, Sector 132, Noida, Greater Noida Expressway, Gautam Budh Nagar, Uttar Pradesh.